Innovative technology is user-friendly and increases efficiency
DALLAS, TEXAS – The Clarendon Hotel and Spa, a four-star boutique hotel in the heart of Phoenix, has partnered with OpenKey, the industry standard for universal mobile access in hotels. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey's innovative technology will support the hotel's guest-centric approach and help deliver an experience expected from today's traveler.
"As we look to elevate our service, OpenKey's mobile technology will help us deliver a simplified and efficient guest experience," said Charles Morman, General Manager, The Clarendon Hotel and Spa. "Today's traveler wants to save time and enjoy their travel, not wait in check-in lines. We couldn't be happier about adding a tech solution that will ultimately benefit our guests."
The 2018 Fuel Travel Hospitality Technology Study revealed that hoteliers are acutely aware that leveraging technology to improve the guest experience is key. And, a Cornell University's Center for Hospitality study found that just a five-minute wait at check-in can cause guest satisfaction to drop by 50 percent.
"Mobile key technology is a cost-efficient solution for hoteliers that are considering upping their guest experience," said Brian Shedd, Vice President of Sales & Marketing for OpenKey. "It is easy for our partners like The Clarendon Hotel and Spa to integrate into their existing offerings and second nature for hotel guests because their smartphones are part of their everyday lives."
Guests at The Clarendon Hotel and Spa will have the ability to complete check-in remotely, receive a hotel room assignment and bypass the front desk, use their mobile key to access their hotel room and common area doors, all from their mobile device. Additionally, they'll receive hotel directions and free Wi-Fi codes directly to their phone and can inform the property of early or late arrival with a swipe of a finger.